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Impact Imports is pleased to offer our imported products online. We will do everything we can to get your purchases to you within 7 to 10 days. Every item we sell online is in usually in inventory. If you have any questions about lead times please call us at 208.368.0300 or email:  info@impactimportsusa.com.  Thanks for shopping at Impact Imports! 

PRODUCT COLORS:  Please keep in mind that colors displayed on our website may differ slightly from the colors of the actual product as computers and cameras cannot always portray the exact color. 

MEASUREMENTS: The measurements on the site are for a guide only and, as errors can occur, we do not accept any liability if the measurements stated are incorrect although we do our utmost to ensure the sizes are correct. If the size of the product is not what you expected, our returns policy will enable you to return it. 

RETURNS:  Our returns policy enables you to return any product for whatever reason within 7 days of receiving it. This means if the color is not to your satisfaction, you may return it.  If you are returning a product, please email us at service@impactimportsusa.com immediately upon receipt of the product and quote your order number. If the item is still in stock, we can either send you a replacement or credit the cost of item (upon its return to Impact Imports) or you may wish to choose a different item. We want you to be totally satisfied with your purchases from Impact Imports. If you are at all unhappy with your purchase, you may return it to us within seven days of receipt in the original packaging. To return any items, please email us at service@impactimportsusa.com. **Please do not send your products back without contacting us first. We're sorry, but for hygiene reasons, earrings cannot be returned unless they are faulty. Special ordered items cannot be returned. 

GUARANTEE:  We guarantee your satisfaction. All of our products come with a 7 day, no hassle guarantee. Unwanted items must be returned unworn and in their original packaging. 

PRIVACY POLICY:  Impact Imports does not disclose information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the set up an account and login with Impact Imports. Data collected by this site is used to: a. Take and fulfill customer orders. b. Administer and enhance the site and service. c. Only disclose information to third-parties for goods delivery purposes. 

DELIVERY:  Delivery times vary according to the product ordered and stock availability. We make every effort to get goods to you as quickly as possible. If the item is in stock we endeavor to send it out the next working day. We will contact you if there is likely to be any delay with your order and you can then have the choice of either waiting for the item or canceling your order. Unfortunately, delays can occur owing to circumstances outside of our control and, therefore, we incur no liability for delays or failure to deliver the products within estimated timescales. 

SITE SECURITY:  We accept Visa, Mastercard, American Express and Discover Card. When you have finished your shopping and have selected how you wish to pay, you will be taken to the Instant SSL secure site where you can enter your personal and card information. We use third party software to validate all credit card details against the cardholder's address. If you prefer not to give your credit card details over the internet, please call us at 208.368.0300 and we can process your order over the telephone. 

TERMS AND CONDITIONS:  When you place an order with Impact Imports, you will be asked to confirm that you agree with our Terms and Conditions presented on these pages. Please read the information prior to clicking on the confirmation on the checkout page which states that you agree to be bound by the terms and conditions stated. We reserve the right to change these terms and conditions at any time and the changes will be effective from when they are displayed on our website. We do not take responsibility for any errors in the pricing of the product on our website as mistakes do occur from time to time. If an error is discovered after you have placed an order, we will contact you and you can then decide if you wish to continue with the order at the correct price or cancel the order and any monies you have paid to us will be refunded.

CUSTOM ORDERS:  A 50% deposit is required with each custom order.  Balance is due when the product arrives at the Boise, Idaho, warehouse prior to shipping within the USA.  At the time of receipt of payment for the custom order, we will have an idea of when your custom order should arrive in Idaho.  Unfortunately, delays can occur owing to circumstances outside of our control and, therefore, we incur no liability for delays or failure to deliver the products within estimated timescales. 



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